Position Overview:
We are seeking a dynamic, empathetic and versatile Support Specialist to join our team. You will be the first point of contact for our users - answering support tickets, resolving issues, making follow-up calls, and ensuring customers have a smooth experience with our software.

 

Responsibilities:

• Field support queries from existing customers via various channels including email, phone and our helpdesk.

• Assist customers in navigating our payroll software, troubleshooting technical issues, and providing solutions.

• Offer basic-level payroll advice and guidance to customers.

• Liaise effectively between customers and our software development team to address customer concerns and suggest improvements.

• Ensure a smooth onboarding process for new customers.

• Customer training

• Run payroll for outsourced payroll customers and provide relevant reports.

• Contribute to our internal knowledge base and FAQs

• Reviewing customer payments and account status.

• Work closely with our Product Owner to ensure a constant and accurate flow of user feedback.

Requirements:

• Proven experience in customer support or client-facing roles, preferably in a software or technology company.

• Excellent verbal and written communication skills in English

• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with customers.

• Tech-savvy, with a good understanding of cloud-based software and support tools

• Self-motivated and results-oriented, with a proactive approach to problem-solving.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Experience with payroll processes or HR software is a plus

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How to Apply:

Send your CV and a short cover letter telling us why you're the right fit to marketing@karbonpay.com. We’re excited to hear from you!